Franerhan Pty Ltd ABN 96 050 045 193 trading as SWEEPEX AUSTRALIA.
Mailing Address: PO BOX 7047 Silverwater NSW 2128
Trading Address:144 Adderley Street Auburn NSW 2144
Phone: 02 9748 6523
Fax: 02 9648 6620
Last Updated: 24th December 2010
SWEEPEX AUSTRALIA
We are a key dealer for Karcher Commercial and Industrial equipment in Australia. An important part of our business is delivering quality equipment, spare parts and accessories through our online shop. While we make every effort to correctly describe each item for sale, we understand that there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible, as explained by our Returns Policy, set out below.
RETURNS & REFUNDS POLICY
Unwanted Goods, or Items Ordered in Error
1. If you wish to return an item because you have changed your mind or perhaps have selected an item in error, you must notify us of your intention within 3 days of receipt of the item(s).
2. You can click here to enter your details and inform us of unwanted or goods ordered in error.
3. Upon notification, we will provide instructions for the return of the item(s). This will ensure the safe arrival and identification of the goods at our warehouse.
4. For Quality Reasons we have to inspect the items you have returned to ensure that they are in the same saleable condition as originally despatched. Items not in their original packaging or showing signs of use, abuse, wear or damage cannot be returned.
5. Upon completing a satisfactory validation of the returned goods, we will refund you any money paid for the product, less the original outbound carriage fee and any return fees incurred by us.We attempt to process returns within 1 working day of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.
6. We ask you to ensure your unwanted product is complete, unused and in new condition in every way (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It must be returned with the original box, packing and accessories.
7. In the unlikely event of there being any problems concerning the goods returned to us or the processing of a refund we will contact you by the fastest possible means.
8. Goods cannot be refunded when:
a. The goods include seal kits, seals or internal pressure cleaner parts
b. The original packaging seal has been broken
c. The goods were ordered to your specification
Faulty goods
1. All goods supplied by SWEEPEX AUSTRALIA are warranted against defective parts and workmanship.
2. If the goods arrive DOA or fail first up, we will offer you the choice of a replacement, repair or refund, providing you notify us within 3 days of receipt of the good(s).
3. We will allocate an Authorisation Code, and provide instructions for the return of the item(s). This will ensure the safe arrival and identification of your return at our warehouse.
4. For Quality Reasons we have to inspect the items you have returned. Subject to satisfactory inspection and test of the goods by our technicians we will the process a refund, replacement or repair for you, whichever is appropriate.
5. PLEASE BE SURE TO ENTER BRIEF DETAILS OF THE FAULT WITH YOUR PRODUCT IN THE ONLINE FORM COMMENTS BOX OR BY A WRITTEN DESCRIPTION.
6. Please ensure that the product(s) to be returned are accompanied by the original delivery note or invoice.
7. To qualify for a refund or replacement the product must be:-
a. In otherwise “as new“ condition and not showing signs of abuse or damage
b. Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)
8. This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, or for consumable items (e.g. hoses, guns, nozzles, etc). The guarantee period is three months from delivery.
9. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person. Proof will be required.
Items Received Damaged
1. We are very proud of the fact that our carriers take the greatest possible care to see that your order is delivered in pristine condition.
2. However, things can go wrong, and in the unlikely event that you take delivery of a parcel which shows signs of damage, please sign the delivery docket with your name and the word "DAMAGED"
3. Then please report the damage IMMEDIATELY via the contact page or by calling our Customer Service Department on 1800 680 337.
4. We will then allocate an Authorisation Code and provide instructions on how to return the item(s). Subject to satisfactory inspection and test of the goods by our service team, we will process a full refund.
5. Please ensure that your product(s) are accompanied by the original delivery note or invoice.
6. You may wish to order your replacement item on line, or by calling our Sales Team on 1800 680 337.
Correct Product Ordered - Wrong Item Supplied
1. Our Quality System ensures that we double check that items sent out match the order placed. However, errors can sometimes occur. Just recently we had a problem where the wrong item was placed in the box by the manufacturer.
2. We apologise sincerely if we have mistakenly sent you a product which does not match the details on your agreed order.
3 You must inform us within 3 working days of receiving the product, and we will send you instructions for the return of the item(s) to us.
4. Please help us to take corrective action by selecting one of the following reasons to insert in the comment box.
a. The item supplied does not match the item described on the Invoice.
b. The Product Supplied does not match the details shown on the Web Site.
c. The Part Supplied does not fit the Model I ordered the item for.
PLEASE BE SURE TO INCLUDE ENTER BRIEF DETAILS IN THE COMMENTS BOX.
